Extend Oz
Karratha WA, Australia
Position Title: Bottle Shop Manager Department: Bottle Shop Reports To: General Manager
Objective: Oversee daily operations of the Bottle Shop, ensuring compliance with regulatory, safety, and environmental standards. Focus on improving guest service, product quality, and implementing Hotel policies.
Key Responsibilities:
Administration: Assist in budgeting and forecasting, manage revenues and expenses, and ensure payroll and stock management accuracy.
Guest Satisfaction: Maintain service quality, address guest feedback, and set goals for improving satisfaction.
Leadership: Oversee daily operations, provide team guidance, conduct performance reviews, and uphold high ethical standards.
Communication: Communicate business goals to staff, ensure effective information flow, and keep updated records.
Product Knowledge: Manage cost control, wine list preparation, staff training, and supplier...