Bottleshop Manager - Karratha WA

Position Title: Bottle Shop Manager 
Department: Bottle Shop 
Reports To: General Manager 

Objective: Oversee daily operations of the Bottle Shop, ensuring compliance with regulatory, safety, and environmental standards. Focus on improving guest service, product quality, and implementing Hotel policies. 

Key Responsibilities: 

• Administration: Assist in budgeting and forecasting, manage revenues and expenses, and ensure payroll and stock management accuracy. 
• Guest Satisfaction: Maintain service quality, address guest feedback, and set goals for improving satisfaction. 
• Leadership: Oversee daily operations, provide team guidance, conduct performance reviews, and uphold high ethical standards. 
• Communication: Communicate business goals to staff, ensure effective information flow, and keep updated records. 
• Product Knowledge: Manage cost control, wine list preparation, staff training, and supplier relations. 

Key Selection Criteria: 

• Extensive experience in Bottle Shop/Cellar management, especially in remote areas. 
• Strong financial, strategic management, and compliance skills. 
• Excellent guest relations, communication, and staff management abilities. 
• Knowledge of relevant statutory and regulatory requirements. 
• A current Forklift Licence
• WA Approved Managers Licence
• RSA Certified
• Physically fit and conscience of OH&S standards
• Extensive knowledge of liquor products.
• Stock control experience, H&L POS exposure and familiarity with banner groups.

Other Information: 

• Comply with all Hotel policies, safety regulations, and employee handbook guidelines. 
• Maintain high grooming standards and stay updated on product knowledge.