Customer Insight/CRM Specialist - Full Time - Brisbane QLD

  • Extend Oz
  • Brisbane QLD, Australia
  • Sep 29, 2021
Full time Logistics

Job Description (daily duties, special requirements and any relevant experience necessary)

Extend Oz is looking to engage a dynamic Customer Insight/CRM Specialist for logistics company we partnered with based in Brisbane, QLD.

 

Key Responsibilities include:

  • Develop insights and deliver customer analysis from multiple data sources to understand the customer perspective.
  • Notify the development and ongoing management of truly customer-oriented product and service offering.
  • Assist business decision making, strategy development and tactical delivery.
  • Development of insights briefs from stakeholder requirements (including understanding business objectives, clear insight objectives, and proposals for most appropriate methodology, target audiences, sampling needs, and expected deliverables).
  • Undertaking quantitative and/or qualitative research as required.
  • Developing insights from multiple data sources based on business issue/opportunity at hand.
  • Using insights developed to assist business stakeholders with business decision making, ie helping drive action from insights.
  • Working with senior members of the team, plan and conduct stakeholder insight to action workshops.

 

To be successful in this role you will need to have:

  • 2+ years’ experience in market research or a related insights discipline.
  • 3 years of CRM and digital marketing (or direct marketing, digital sales) experience, with demonstrated success in growth initiatives.
  • Knowledge of qualitative and quantitative research techniques and their appropriateness in different decision making situations.
  • Strong experience in CRM and automation platforms such as Salesforce, Hubspot, Dot Digital and Marketo.
  • Strong understanding of the customer.

If you have the knowledge and experience, we would like to hear from you! Please click “Apply Now” or send your resume to [email protected]

 

How do employee's get to and from the work site i.e. shuttle bus? Cost?

Own car or bus

Any other instructions or relevant information?

N/A

What time will they need to meet on day 1?

6.45

Who will they be meeting on day 1? (please enter contact name)

Site Manager