Customer Insight/CRM Specialist - Full Time - Brisbane QLD

  • Extend Oz
  • Brisbane QLD, Australia
  • Sep 29, 2021
Full time Logistics

Job Description (daily duties, special requirements and any relevant experience necessary)

Extend Oz is looking to engage a dynamic Customer Insight/CRM Specialist for logistics company we partnered with based in Brisbane, QLD.


Key Responsibilities include:

  • Develop insights and deliver customer analysis from multiple data sources to understand the customer perspective.
  • Notify the development and ongoing management of truly customer-oriented product and service offering.
  • Assist business decision making, strategy development and tactical delivery.
  • Development of insights briefs from stakeholder requirements (including understanding business objectives, clear insight objectives, and proposals for most appropriate methodology, target audiences, sampling needs, and expected deliverables).
  • Undertaking quantitative and/or qualitative research as required.
  • Developing insights from multiple data sources based on business issue/opportunity at hand.
  • Using insights developed to assist business stakeholders with business decision making, ie helping drive action from insights.
  • Working with senior members of the team, plan and conduct stakeholder insight to action workshops.


To be successful in this role you will need to have:

  • 2+ years’ experience in market research or a related insights discipline.
  • 3 years of CRM and digital marketing (or direct marketing, digital sales) experience, with demonstrated success in growth initiatives.
  • Knowledge of qualitative and quantitative research techniques and their appropriateness in different decision making situations.
  • Strong experience in CRM and automation platforms such as Salesforce, Hubspot, Dot Digital and Marketo.
  • Strong understanding of the customer.

If you have the knowledge and experience, we would like to hear from you! Please click “Apply Now” or send your resume to [email protected]


How do employee's get to and from the work site i.e. shuttle bus? Cost?

Own car or bus

Any other instructions or relevant information?


What time will they need to meet on day 1?


Who will they be meeting on day 1? (please enter contact name)

Site Manager